1. Delivery and Inspection The goods/services shall be delivered as described on the invoice or order form. The buyer must inspect the delivered goods/services immediately. Any complaints must be submitted no later than 3 working days after receipt. Hidden defects must be reported no later than 7 working days after discovery.
2. Delivery Times and Delays Goods or services shall be delivered within the timeframe specified on the order form, taking into account the usual tolerances inherent to the nature of the industry or trade. Any delay in delivery shall not give rise to compensation or dissolution of the agreement.
3. Transport and Risk Delivery takes place at the seller’s premises, unless otherwise agreed in writing. The goods are transported at the expense and risk of the buyer.
4. Cancellation Cancellation of the order is only possible if requested in writing by the buyer, at the latest within 5 working days after the order, and provided it is confirmed by us in writing. In this event, any advances paid will not be refunded (OR: in the event of cancellation, the customer shall owe a fixed compensation of 10% of the total value of the order), without prejudice to the seller’s right to prove higher damages.
5. Payment Terms Our deliveries are payable in cash (OR: our deliveries are payable at the latest on the 15th, 30th, or 60th day after the invoice date, see invoice). In the event of full or partial non-payment of the invoice by the due date, the invoice amount shall be increased, by operation of law and without prior notice of default, by an interest rate of 12% per annum and a liquidated damages clause of 10% (with a minimum of 40 EUR). Any other outstanding invoices shall become immediately due and payable.
6. Retention of Title The delivered merchandise remains our property until the full price (principal, costs, and interest) has been paid. The purchaser bears all risks from the moment of delivery.
7. Non-compliance If the buyer fails to fulfill their contractual obligations, we reserve the right, after a notice of default, to either suspend our obligations or to dissolve the agreement without judicial intervention, if no or no useful action is taken regarding the notice of default within 8 working days, without prejudice to the right to compensation.
8. Bankruptcy and Force Majeure Our agreements are always entered into under the resolutive condition of the customer’s bankruptcy. In the event of apparent insolvency or force majeure, we reserve the right to dissolve the agreement unilaterally and without the need for prior notice of default.
9. Applicable Law and Jurisdiction All our agreements are governed by Belgian law. Any disputes shall be brought exclusively before the courts of Turnhout.
